1. Overview
Welcome to RouteForge Limited! These Terms & Conditions ("Terms") govern your access and use of our services, including our website and transport solutions. By using our services, you agree to comply with these terms. If you disagree with any part of these terms, please refrain from using our services.
2. User Responsibilities
When using our services, you agree to the following responsibilities:
- Provide accurate, complete, and updated information during registration or service requests.
- Ensure timely communication regarding pickup, delivery, or changes to your shipment details.
- Abide by all applicable laws and regulations while using our services.
- Refrain from using our services for prohibited or harmful activities.
3. Services and Payment
Details about our services and payment terms:
- All service requests are subject to availability and approval.
- Payment must be made prior to service initiation unless otherwise agreed in writing.
- Any additional charges arising during the service (e.g., tolls, delays, or handling fees) must be paid by the customer.
- Invoices are due as per the payment terms specified. Late payments may incur penalties.
4. Cancellation Policy
If you need to cancel a booking, the following conditions apply:
- Bookings canceled within 24 hours of the pickup time are non-refundable.
- For cancellations made earlier, partial refunds may be issued after administrative fees.
- No refunds are provided for failure to meet the agreed pickup schedule.
5. Limitations of Liability
While we strive for excellent service, RouteForge Limited is not liable for:
- Delays caused by circumstances beyond our control, including but not limited to weather, traffic, or regulatory inspections.
- Loss, theft, or damage caused by improper packaging by the customer.
- Consequential, indirect, or incidental damages resulting from delays or service interruptions.
6. Intellectual Property
All materials on this website, including text, images, graphics, and design elements, are the intellectual property of RouteForge Limited. Unauthorized reproduction, modification, or distribution of these materials is strictly prohibited.
7. Dispute Resolution
Any disputes or claims arising out of or relating to these Terms shall be resolved through negotiation. If resolution is not achieved, disputes will be referred to the courts of the United Kingdom, under the jurisdiction of UK law.
8. Modifications
RouteForge Limited reserves the right to update or revise these Terms & Conditions at any time. Significant changes will be communicated via our website. Continued use of our services constitutes acceptance of the modified terms.
9. Contact Us
For questions or concerns regarding these Terms & Conditions, please contact us using the details below:
- Company: RouteForge Limited
- Email: info@therouteforge.co.uk
- Phone: +44 7472 408683
- Address: 20 Regina Road, Southall, England, UB2 5PP